GDPR Compliance

Last updated: September 2026

Overview

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. Although Velvet Vale is based in Australia, we respect the rights of EU visitors and strive to comply with GDPR requirements when handling personal data of EU residents.

Data Controller

For the purposes of GDPR, Velvet Vale acts as the data controller for personal information collected through our website. Our contact details are:

Velvet Vale
42 Heritage Lane
Sydney, NSW 2000
Australia

Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you (such as booking confirmations)
• Legitimate interests: Where processing is necessary for our legitimate interests and does not override your fundamental rights
• Legal obligation: Where processing is necessary to comply with the law

Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights:

Right of Access

You have the right to request copies of the personal data we hold about you. We may charge a small fee for this service in certain circumstances.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly where we are processing data for direct marketing purposes.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive a large number of requests, we may extend this period by up to two months, in which case we will notify you.

International Data Transfers

As we are based in Australia, personal data collected from EU residents may be transferred to and processed in Australia. Australia is recognised by the European Commission as providing an adequate level of data protection. We take appropriate safeguards to ensure your data is protected in accordance with GDPR standards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods are outlined in our Privacy Policy.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with a supervisory authority in your country of residence. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Notice

We may update this GDPR compliance notice from time to time. We will post any changes on this page and update the "Last updated" date.