Terms and conditions governing website use and service participation
Last updated: September 2026
By accessing or using the Velvet Vale website (velvet-vale.com), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
You may use this website for lawful purposes only. You agree not to:
When you submit a booking request through our website, you agree to the following:
Cancellations made more than 7 days before the scheduled experience will receive a full refund. Cancellations made within 7 days of the experience will receive credit towards a future booking. No-shows forfeit the full booking amount. Velvet Vale reserves the right to cancel experiences due to inclement weather or unforeseen circumstances, in which case a full refund or rescheduling will be offered.
The content on this website, including text, graphics, logos, images, and software, is the property of Velvet Vale or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
Some content on this website relates to Indigenous Australian cultural knowledge. This content is shared with permission from relevant cultural authorities. You agree to treat all cultural content with respect and not to use, reproduce, or misappropriate any cultural material for commercial purposes without appropriate authorisation.
The information provided on this website is for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information contained on the website.
Any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage arising from your use of this website.
To the fullest extent permitted by applicable law, Velvet Vale shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
You agree to defend, indemnify, and hold harmless Velvet Vale and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms of Use or your use of the website.
This website may contain links to third-party websites or services that are not owned or controlled by Velvet Vale. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
We reserve the right to modify or replace these Terms of Use at any time. We will provide notice of any significant changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
These Terms of Use shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in New South Wales for the resolution of any disputes.
If any provision of these Terms of Use is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about these Terms of Use, please contact us at:
Velvet Vale
42 Heritage Lane
Sydney, NSW 2000
Australia
Email: [email protected]