Privacy Policy

Last updated: September 2026

Introduction

Velvet Vale ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velvet-vale.com or engage with our cultural services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit a booking request
• Email address for correspondence purposes
• Service preferences and special requirements you communicate
• Payment information when processing transactions

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general location
• Browser type and operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process your booking requests and manage your participation in our programmes
• Communicate with you about your bookings and our services
• Improve our website and service offerings
• Comply with legal obligations
• Send you information about upcoming events and workshops, where you have consented

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• With our partner cultural practitioners and facilitators who deliver our programmes
• When required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Booking records are retained for seven years for tax and compliance purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Velvet Vale
42 Heritage Lane
Sydney, NSW 2000
Australia

Email: [email protected]